Support email
For questions about setup, users, SaaS accounts, payments, documents, portal, or reports.
Indicative response: during business hours.
Support
Support to configure, operate, and follow up on each SaaS account.
Guidance for teams that need help with initial setup, users, payments, portal, reports, and operational questions about the site or platform.
Operational guidance
Workflow review to organize properties, tickets, end customers, and daily follow-up.
Scheduled based on availability and scope.
Improvement requests
Registration of adjustments, content, snapshots, or planned changes for future publications.
Evaluated based on priority and complexity.
Support frequently asked questions
What kind of help can I request? ⌃
You can ask for guidance about setup, users, properties, payments, tickets, documents, portal, and reports.
Does support include a formal SLA? ⌃
For now, response times are indicative. Any formal support agreement should be defined in the related proposal or contract.
Does support manage CMS content? ⌃
Not from this site. Future content management will live in saas-base; this site only renders published content.
Before contacting support
Review these points so we can help you faster.
- Confirm your SaaS account name
- Indicate the module where the issue occurs
- Attach screenshots if possible
Response times
The times listed are indicative and may vary depending on the complexity of the request.
Need guidance with your account or implementation?
Contact us with context about your operation and we will review the best way to help without promising scope that has not been defined yet.